Hans im Glück
Project Type
Vouchers and Customer Loyalty in Hospitality
Start
2020
Number of Partners
90
Project Overview
A holistic voucher solution was implemented for all approximately 90 HANS IM GLÜCK locations. In addition to classic gift cards, the focus is especially on the mobile voucher: it can be easily loaded onto a smartphone and integrated directly into the wallet – ideal as a digital goodie for guests or for fast service recovery.
The solution works across all locations and, as part of expansion – for example into Switzerland – also supports multiple currencies. Vouchers can be loaded and redeemed flexibly via existing payment terminals, web terminal or app.
The result is a seamless, cross-channel voucher platform that offers maximum flexibility, simplifies processes and at the same time strengthens customer loyalty in a sustainable way.
Key benefits at a glance:
- Holistic voucher solution for around 90 locations
- Combination of classic gift cards and mobile vouchers
- Mobile vouchers can be integrated directly into smartphones & wallets
- Ideal for goodies, promotions and service recovery
- Cross-location use across all sites
- Support for multiple currencies (e.g. Switzerland expansion)
- Loading and redemption via POS terminals, web terminal and app
- Seamless omnichannel use across all touchpoints
- Strengthened customer loyalty and operational efficiency
